Damage Policy

Careful Handling

Customers are responsible for handling all rented equipment with reasonable care and in accordance with the manufacturer's guidelines. All equipment must be used for its intended purpose only. Improper use, misuse, or negligence leading to damage will result in liability for repair or replacement costs.

Equipment Inspection

Customers must conduct a thorough inspection of all equipment upon receipt and before use. Any pre-existing damage or defects must be reported to Iberis immediately in writing. Failure to report pre-existing damage within 24 hours of pickup may result in customers being held liable for such damage.

Storage and Transportation

Customers assume full responsibility for equipment storage and transportation. Equipment must be stored in a safe, secure location protected from weather, theft, and damage. Damage resulting from improper transportation, storage, or environmental exposure is the customer's responsibility.

Normal Wear and Tear

Normal wear and tear from proper use is not considered damage and will not result in charges. This includes minor surface marks, slight discoloration, or minimal deterioration from intended use. Iberis reserves the right to determine what constitutes normal wear and tear.

Accidental Damage

Accidental damage caused by reasonable mishandling during the rental period will incur a damage fee. Charges will be assessed based on the extent of damage and repair or replacement costs. Customers are responsible for 100% of repair or replacement costs for damaged equipment.

Negligent or Intentional Damage

Damage resulting from negligence, intentional misuse, or violation of rental terms will incur full replacement costs plus a handling fee of 25%. Additionally, Iberis may pursue legal action and may refuse future rentals to customers responsible for negligent or intentional damage.

Immediate Notification

If damage occurs during the rental period, customers must notify Iberis immediately (within 24 hours). Delays in reporting may result in additional liability. Contact Iberis at (647) 688-4410 or iberis.deco@gmail.com to report damage.

Documentation

Customers should provide detailed photos or video documentation of any damage along with a written description. This documentation will be used to assess damage severity and determine appropriate charges. Provide as much detail as possible about how the damage occurred.

Damage Assessment

Upon receiving damage notification, Iberis will assess the damage and provide an itemized repair or replacement estimate. Customers will be informed of the damage charges before payment is processed. Disputed damages will be resolved based on photographic evidence and professional assessment.

Full Liability

Customers are liable for 100% of the cost to repair or replace any damaged equipment. Charges are based on actual repair quotes from certified technicians or replacement costs from manufacturers. Customers will receive an itemized invoice detailing all charges.

Damage Fee Structure

• Minor damage (surface scratches, dents): Repair cost + 10% handling fee
• Moderate damage (partial dysfunction): Repair cost + 15% handling fee
• Severe damage (total loss of function): Replacement cost + 25% handling fee
• Total loss (unreparable equipment): Replacement cost + 30% handling fee

Payment Terms

Damage charges must be paid within 14 days of the invoice date. Failure to pay may result in collection action and potential legal proceedings. Payment can be made via credit card, bank transfer, or other methods specified in the invoice.